User Accounts

1. Account Creation: To access and utilize specific services offered by Clientforce.io, you may be required to create a user account. When creating your account, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the accuracy of your account information and promptly updating it if there are any changes.
2. Confidentiality: You are responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your account credentials with others or allow anyone else to access your account. You are solely responsible for any actions or activities that occur under your account, whether or not you have authorized them. If you suspect any unauthorized access to your account, please notify us immediately at support@clientforce.io
3. Security: You agree to take appropriate security measures to protect your account and to prevent unauthorized access. Clientforce.io will not be liable for any losses or damages arising from unauthorized access to your account due to your failure to maintain the security of your account information.
4. Account Termination: Clientforce reserves the right to suspend or terminate your account, at its discretion, if it believes that you have violated these Terms and Conditions or engaged in any unauthorized or fraudulent activities. You may also request the termination of your account at any time by contacting us.
5. Age Restriction: You must be at least 18 years of age or the age of legal majority in your jurisdiction to create an account with Clientforce. If you are creating an account on behalf of a legal entity, you represent that you have the necessary authority to do so.

User Accounts(Payments)

1. Payment Obligation: By using Clientforce services and making purchases through our platform, you agree to pay all fees and charges associated with the services or products you select and purchase. These fees may include subscription fees, product costs, transaction fees, and any applicable taxes.
2. Payment Methods: Clientforce.io accepts payments through various payment methods, which may include credit cards, debit cards, electronic wallets, or other secure payment methods. You agree to provide accurate and complete payment information and authorize us to charge the specified payment method for the total amount of your purchase, including any applicable fees and taxes.
3. Billing and Invoices: Depending on the nature of the services or products you purchase, you may receive billing statements or invoices. These documents will detail the charges associated with your purchases. It is your responsibility to review these documents and report any discrepancies or issues promptly.
4. Subscription Services: If you are subscribing to a service with recurring payments, you authorize Clientforce.io to automatically charge the payment method on file for the recurring fees at the specified intervals, unless you cancel your subscription in accordance with our cancellation policy.
5. Refunds: Refund policies for specific products or services may be provided separately. Please review the applicable refund policy to understand the conditions under which refunds may be issued. Clientforce.io reserves the right to issue refunds or credits at its discretion.
6. Payment Disputes: If you believe there is an error or unauthorized transaction related to your payment, please contact our customer support team at support@clientforce.io to address the issue. We will investigate and resolve payment disputes in accordance with our policies.
7. Currency: All payments and transactions are processed in the currency specified on our platform. You are responsible for any currency conversion fees or charges that may apply if you make payments in a different currency.

Cancellations & Refunds

Last Updated: June 7, 2025

At Clientforce, we are committed to providing our customers with a reliable platform and excellent customer support. We encourage customers to work closely with our Customer Success team to resolve any issues and get the most value from the platform.

Refund Policy

14-Day Refund Eligibility

New subscriptions may be eligible for a refund request within fourteen (14) days of the original purchase date, subject to the terms below. Refund requests are intended to address genuine technical or service-related issues that materially prevent the customer from using the platform as intended and which cannot be reasonably resolved by our Customer Success team.

Resolution Before Refund

Before a refund can be approved, customers agree to give Clientforce a reasonable opportunity to investigate and resolve the issue. This may include:

• Technical troubleshooting
• Configuration assistance
• Customer Success guidance
• Training or onboarding support
• Feature clarification

Where an issue can reasonably be resolved, Clientforce reserves the right to provide a solution in lieu of issuing a refund.

Non-Refundable Situations

Refunds will generally not be granted for:

• Change of mind.
• Lack of time to use the platform.
• Failure to complete onboarding.
• Failure to attend training sessions.
• Failure to implement recommended setup steps.
• Business conditions or lack of results.
• Personal preference.
• Purchasing by mistake.
• Failure to cancel before the next billing cycle.
• Requests made after the refund period has expired.
• Dissatisfaction arising from features or limitations that were clearly disclosed prior to purchase.
• Services already substantially delivered.
• Custom implementation, consulting, done-for-you services, or strategy work already performed.

Done-For-You Services

Because DFY services involve significant time, strategy, content creation, technical setup, and labor by multiple team members, payments for custom services are generally non-refundable once work has commenced. However, our team remains committed to working with customers to address concerns and complete the agreed deliverables.

Abuse of Refund Policy

Clientforce reserves the right to deny refund requests where there is evidence of:

• Abuse of the refund policy.
• Repeated purchase-and-refund behavior.
• Fraudulent activity.
• Chargeback abuse.
• Unreasonable refusal to cooperate with Customer Success efforts.

All refund decisions are made at the sole discretion of Clientforce.

Cancellation Policy

Customers may cancel their subscription at any time. Cancellation prevents future renewals but does not automatically generate refunds for payments already processed.

Recurring Billing

Subscriptions renew automatically according to the selected billing period unless cancelled before the renewal date. Customers are responsible for managing their subscriptions and submitting cancellation requests prior to the next billing cycle.

Renewal Charges

Once a renewal payment has been successfully processed, it is considered earned and is generally non-refundable. Requests submitted after a successful rebill or renewal charge will not normally qualify for a refund.

Cancellation Effective Date

Cancellation becomes effective at the end of the current billing period. Customers will continue to have access to the platform until the end of that paid term.

How to Cancel

Customers may cancel by:

• Using the account billing settings; or
• Contacting Clientforce Support.

We recommend submitting cancellation requests at least three (3) business days before the next renewal date to allow adequate processing time.

Our Commitment

Our goal is not simply to process transactions, but to help our customers succeed. If you experience any issues, we encourage you to contact our Customer Success team first. In most cases, problems can be resolved quickly, allowing you to continue benefiting from the Clientforce platform and services.

Intellectual Property

1. Ownership: All content available on Clientforce.io platform, including but not limited to text, graphics, images, logos, videos, software, and any other materials, is protected by intellectual property laws and is owned or licensed by Clientforce.io. You acknowledge and agree that all intellectual property rights, including copyrights, trademarks, and patents, associated with our content belong to Clientforce.io or its licensors.
2. Use Restrictions: You may only use the content and materials provided on our platform for your personal, non-commercial use or as expressly permitted by Clientforce.io in writing. You may not:
   • a. Reproduce, modify, distribute, or publicly display any of our content without prior written consent from Clientforce.io.
   • b. Use our content for any unauthorized commercial purposes, including but not limited to advertising, marketing, or resale.
   • c. Reverse engineer, decompile, or disassemble any software or code used on our platform.
   • d. Remove or modify any copyright notices, trademarks, or other proprietary notices from our content.
3. User-Generated Content: If you submit or post user-generated content on our platform (such as reviews, comments, or other contributions), you grant Clientforce.io a non-exclusive, royalty-free, worldwide, and perpetual license to use, reproduce, modify, adapt, publish, translate, and distribute that content in any media, solely for the purpose of providing and promoting our services.
4. Copyright Infringement: Clientforce.io respects the intellectual property rights of others. If you believe that any content on our platform infringes upon your copyright, please contact us at support@clientforce.io with the following information:
   • a. A description of the copyrighted work you believe has been infringed.
   • b. Identification of the specific content on our platform that you claim infringes your copyright.
   • c. Your contact information, including your name, address, telephone number, and email address.
   • d. A statement that you have a good-faith belief that the use of the content is not authorized by the copyright owner, its agent, or the law.
   • e. A statement, made under penalty of perjury, that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.

Third-Party Data Sharing and Disclosure

Clientforce does not sell, rent, or share Google user data with third parties for advertising or marketing purposes.

Google user data is only used to provide the core functionality of the platform, specifically to enable users to send emails on their own behalf. We do not access, read, or store Gmail inbox content. We may process and transmit limited data necessary to deliver the service, such as sending email requests through Google’s API. This data is not stored beyond what is required for service functionality. We do not use Google user data for profiling, analytics unrelated to the service, or any unauthorized purposes.

Limitation of Liability

1. No Warranty: You acknowledge and agree that your use of Clientforce.io services is at your own risk. We provide our services “as-is” and “as available” without any warranties, representations, or guarantees of any kind, either expressed or implied. Clientforce.io disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
2. No Liability for Damages: To the fullest extent permitted by applicable law, Clientforce.io, its affiliates, directors, officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, arising out of or in connection with your use of our services.
3. No Liability for Third-Party Actions: Clientforce.io is not responsible for any content, actions, or conduct of third parties, including other users, advertisers, or external links. You acknowledge and agree that Clientforce.io shall not be liable for any such content or actions.
4. Total Liability: In no event shall Clientforce.io’s total liability to you for all claims, whether in contract, tort (including negligence), or otherwise, exceed the amount paid by you, if any, for accessing or using our services during the twelve (12) months preceding the event giving rise to the liability.
5. Applicable Law: Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for incidental or consequential damages. Accordingly, some of the limitations set forth in this section may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.
6. No Liability for Interruptions: Clientforce.io shall not be liable for any interruptions, delays, or technical issues that may affect the availability or accessibility of our services, including but not limited to server downtime, maintenance, or unforeseen circumstances beyond our control.

Termination

1. Termination by Clientforce.io: Clientforce.io reserves the right, at its sole discretion, to terminate or suspend your user account and access to our services at any time and for any reason, including but not limited to violations of these Terms and Conditions, misconduct, fraudulent activities, or any other actions that may harm Clientforce.io, its users, or third parties. Such termination may be immediate and without prior notice.
2. Effect of Termination: Upon termination of your account, you will no longer have access to our services, and any data associated with your account may be deleted or retained at Clientforce.io’s discretion. Clientforce.io shall not be liable to you or any third party for any consequences resulting from the termination of your account.
3. Survival: Sections of these Terms and Conditions that, by their nature, should survive termination (including, but not limited to, the “Intellectual Property,” “Limitation of Liability,” “Indemnification,” and “Governing Law and Jurisdiction” sections) shall continue to apply even after termination.
4. Your Termination Rights: You have the right to terminate your account at any time by following the account closure process provided by Clientforce.io. Please note that certain information may be retained as required by applicable laws or for legitimate business purposes.

Governing Law

1. These Terms and Conditions, as well as your use of Clientforce.io’s services, shall be governed by and construed in accordance with the laws of Nigeria.
2. Any disputes or claims arising out of or relating to these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located within Nigeria.